FAQ
- Open the website wenguangbeauty.com
- Select the desired product and quantity
- Click ‘add basket’ to buy the product
- Click ‘checkout’ to continue payment
- Complete the personal data and click ‘next’
- Select the delivery option and proceed by clicking ‘Payment’
- Select the payment method and click ‘OK’
Product
Of course! Our products have been clinically proven and already have a BPOM product license to deal with hair loss.
Wen Guang Hair Tonic is made from Pterocarpus Bark Extract, Articium Majus Extract and Ginseng Extract which have been tested to effectively deal with all hair loss problems.
In general, it takes 1-6 months to see optimal results. Depends to the condition of each hair and scalp.
Hair care can not be done just once. When healed, we still have to do regular treatment. The difference is the frequency of use where at first we have to use it every day to 2-3 times per week.
Orders & Shipment
All orders that have been made are final and cannot be cancel, unless there is an error on our part.
You can return a product if there are shipping errors, defective product packaging or inappropriate products. The rest, products that have been purchased cannot be returned (non-refundable).
All our packages are sent by JNE. For international orders, your package will be submitted to your local postal company for shipping.
Tracking Instructions:
1. You will receive your tracking number via email 1 day after your order is shipped.
2. Open click here and enter your tracking number and press the track button. You will then see your package delivery information.
All international packages can be tracked through the local postal company website once they reach your country.
If you have problems tracking your package, please click here.
If you have made a mistake in your shipping address, please send an email to hi@wenguangbeauty.com within 2 hours after placing an order. You must make the subject line ‘ADDRESS CHANGE’ and provide your full name, order number and shipping address
which is fixed.
Payment
Payment can be made using a Debit Card and Bank Transfer
Points
Every 100 rupiah you spent, will earn 1 point. Points can be redeem to rupiah values at an exchange rate of 1 point = 1 rupiah. Points can only be used after successfully collecting 10000 points
Support
Our customer service team is available from 9 a.m. to 5 p.m. Jakarta Timezone.
Please click here to contact us
